What kind of services are included with the property?

Daily housekeeping and cleaning of the villa are included. We also have an amazing concierge team who can arrange anything and everything for you, right from transportation to restaurant reservations. Our villa attendants are available from 9 am to 6 pm.

Is breakfast included?

We do offer continental breakfast at additional cost – INR 1250 per person, while we also offer floating breakfast at certain villas priced at INR 3500 per 2 guest.

Does the villa have housekeeping staff?

Yes, housekeeping staff is available in the villa for regular maintenance and turndown services.

How many housekeeping staff members are there in the villa?

We have one housekeeping staff members per villa.

Can the housekeeping staff prepare tea/coffee?

Yes, they will happily prepare tea/coffee for you.

Is drinking water provided in the villa?

We offer RO water.

What do the villa attendants do?

Villa attendants come in the morning and leave in the evening. They help with preparing breakfast, the upkeep of the home, turndown services and assistance in the kitchen, if required.

Is there a security guard at the villa?

Yes, there is a 24/7 security guard at all our villas.

Do you provide towels and toiletries?

Yes, our villas are stocked with fresh sheets, towels and toiletries for you to use.

How often do you change the linens?

Hygiene is our top priority. The linens are washed and replaced with a fresh batch after every rental check out.

Is there a speaker in the villa?

Yes, we have speakers available at all our villas.

Is there free Wi-Fi at the villa?

Yes, we offer complimentary Wi-Fi in all our homes.

Do we need to pay OWV for car transfers?

You can pay the vendor directly or online.

What are the additional services provided by OWV?

We would be happy to arrange car transfers, massages, BBQ set ups, reservations at restaurants and errand runs at an additional cost.

What are the charges for extra guests?

Our villas are aesthetically designed that we cannot accommodate mattresses.

Can we get staff for all 24 hours?

The Houskeeping Staff is available in the villa from 9 am to 6 pm. However, if you require the housekeeing staff to stay past 6 pm, there will be an additional cost of INR 1,500 per staff member until 11pm.

Is there staff accommodation at the villa?

Yes, we do provide staff accommodation for maids and drivers in some villas at an additional charge of INR 750 inclusive of meals, but it also depends on the group size and villa capacity.

Do you have any massage therapists who can come to the villa?

We do have Indian therapists who are experienced but the massage services will not be extended to the Villa for the guest, we recommend you book them well in advance at our spa. To book therapists, kindly confirm 3-4 hrs prior.

Is the villa pet friendly?

Our villas are not pet friendly.

Can I have an event at the villa?

Yes, you can. You can get in touch with us via phone or email to go over the details of your requirements. Events at the villa are subjected to a higher security deposit.

Whom can I speak with regarding making restaurant reservations?

Our Property Manager can help you make restaurant reservations. They will contact you 1 week prior to your stay and will make a WhatsApp group for you to share all your requests well in advance.

Are car transfers included?

Car transfers are not included, but we have tied up with vendors. A private car can be arranged for you at an additional cost.

Do you have a baby cot?

Yes we do offer a baby cot although it is based on availability. Your baby’s health and hygiene is of utmost importance to us. Thus, we request you to carry baby blankets and pillows.

We are planning to celebrate a Birthday / Anniversary / Bachelors / Bachelorette at the villa. What special arrangements can be made at the villa? Can you help us plan the event?

We can certainly help you plan your special day. We can plan a BBQ at the villa, set up a romantic dinner, invite a mixologist to make some amazing cocktails or hire a live singer for your entertainment. We can also decorate the villa with some balloons and help you order a cake and Champagne/alcohol too.

What are the amenities provided by OWV?

Amenities include toiletries, linens & towels, private pool, coffee machine, music player, gas hob, oven, washing machine, iron & ironing board, hairdryer.

Is smoking allowed inside the villa?

Smoking is prohibited inside all our homes but guests can smoke outside.

Is loud music allowed in the villa?

Loud music will not be allowed post 10 pm. However, you can continue the music by lowering the volume as there are other villas in the community.

Can we pay in cash to avoid GST?

We do not accept cash payments. You can make the payment online or via bank transfer.

Can we pay the booking amount during check-in?

You need to pay 100% of the booking amount plus GST and the security deposit prior to your check-in to confirm your booking.

When will OWV refund the security deposit?

If there are no damages to the home, the security deposit will be refunded to you within 4-7 working days after your check-out.

Can you give us an all-inclusive deal with transportation, meals, airport transfers etc?

Yes, of course. We can work on a specially curated package for you. You can get in touch with us via phone or email to go over the details of your requirements.

What is the cancellation policy?

The refund policy relating to cancellations is as follows:
- Cancellation more than 60 days prior to the check in date – 80% refund to the customer
- Cancellation between 30 days prior to the check in date – 50% refund (assuming the total amount has been paid)
- Cancellation within 30 days of the check in date – No refund to the customer.

Is the cancellation policy flexible?

The cancellation policy is not flexible.

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